Loading... Please wait...

Our Newsletter


Shipping & Returns

Returns Policy

We strive to maintain 100% Customer Satisfaction.  We realize you have many choices when it comes to purchasing material, and we want to be your one-stop shop.  If for any reason you are less than fully satisfied with anything you receive from us, please contact us immediately so we may make it right as quickly as possible. 

 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Disclaimer: Due to the limitations of desktop scanners, digital cameras, and the relative inconsistences of various display monitors, the colors and other characteristics you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colors and other characteristics as accurate as possible, but screen images are intended as a guide only and should not be regarded as an absolute replication of the product color and other characteristics.

Shipping

We ship to the Continental United States via UPS Ground.  Please provide a physical shipping address, as UPS is unable to deliver to a P.O. Box.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders will be shipped (whenever possible) as one continuous piece based on the yardage selected.  You will receive your material on a cardboard tube wrapped and sealed in heavy plastic.  If your package arrives damaged in transit, please refuse delivery and notify us immediately at 1-800-329-7283 x 214.  We stand by our reputation and ensure 100% Customer Satisfaction.



Like us on Facebook & Follow us on Twitter for News, Advice, & Coupons to help you get what you need to Do-It-Yourself!